ING Bankieren

Client

ING Netherlands

Category

Business, Finance

Date

December 15, 2020

Technologies

iOS, Swift, Objective-C

Overview

As one of the largest banks in the Netherlands, ING continuously strives to improve its digital banking experience to meet customer needs for secure, efficient, and seamless financial management. Working alongside the ING development team, we contributed to multiple projects within their iOS banking app to enhance the functionality and user experience of several key client-facing features.

From creating a reliable QR code scanner to developing a watch app for account status updates, our work spanned various features aimed at improving money management, secure payments, and customer engagement. These enhancements helped ING strengthen its position as a leader in digital banking, providing customers with greater convenience and security.

• Streamlining Payment Features: Customers needed a simple yet secure way to pay online and manage their money within the app.
• Improving Financial Tracking: Users wanted real-time updates on their account status, accessible on the go.
• Expanding QR Code Scanning: The app needed a barcode scanner that could handle multiple types of QR codes for both payments and other banking services.
• Integrating Payment Services: Integrating iDeal, a popular payment method in the Netherlands, was essential to allow users to make secure online payments.

By focusing on user needs and leveraging advanced iOS development techniques, we were able to deliver targeted solutions across a variety of key features within the app.

1. Money Management & Secure Payments

   We worked on several smaller projects focused on improving the app’s ability to manage money and pay online securely. This included:
   • Payment Request Feature: A simple and intuitive feature that allowed users to request money owed from friends or family directly within the app.
   • iDeal Integration: We facilitate to integrated iDeal, ensuring users could make secure payments online directly through the app. The seamless integration of this popular payment method improved customer confidence and convenience when paying online.

2. Barcode Scanner

   One of our key contributions was developing a reliable barcode and QR code scanner that allowed users to:
   • Scan Multiple QR Codes: This feature simplified both online and in-store payments, increasing the app’s overall functionality. Users can generate QR codes when requesting payments, making it easy for others to scan and complete the transaction. Additionally, the app’s two-factor authentication leverages QR codes to enhance security across devices.

3. Watch App Development

   To cater to users who required real-time updates on their finances, we developed a companion Watch App for ING:
   • Current Account Status Updates: The watch app provided users with instant updates on their account status, including balance changes and transaction alerts. This helped customers stay informed about their finances without needing to open the mobile app.

4. Enhanced Security Features

   Recognizing the importance of secure online payments, we contributed to the development of additional layers of security within the payment services of the app, ensuring that users could manage and send money confidently.

Results

Through these efforts, ING was able to provide an improved banking experience that met customer demands for convenience, security, and real-time financial management:

• Increased User Engagement: Features such as the watch app and QR code scanner made it easier for customers to stay on top of their finances, leading to increased user engagement and app usage.
• Enhanced Payment Security: The integration of iDeal and secure payment options reassured users, leading to more frequent use of the app for online payments.
• Simplified Financial Management: The request money feature and improved money management tools helped streamline financial interactions between users, enhancing customer satisfaction.
• Expanded App Functionality:By incorporating these new features, ING solidified its reputation as an innovative and user-focused bank, continuously improving the customer experience.

Conclusion

Our work on the ING iOS Banking App demonstrates the ability to design and develop key features that improve usability, security, and engagement. From secure payment integrations to real-time account updates, we helped ING meet their customers’ evolving needs while maintaining the highest standards of safety and convenience in digital banking.